Rachel is passionate about strengthening core foundations, optimizing workflows, and is deeply committed to ensuring every patient feels heard, valued, and cared for from their first interaction to their last.

Rachel began her healthcare career in New Jersey, taking on her prerequisite coursework at Brookdale College later earning her nursing certificate at Prestige Medical Solutions in Toms River. She built a strong clinical foundation through hands-on patient care while advancing into nursing.

Rachel went on to work at RWJBarnabas Health’s Community Medical Center, gaining experience in the Emergency Department, Medical-Surgical and Wound Care units before transferring to the Intensive Care Unit. Her time in the ICU was spent during a critical time in healthcare, strengthening her ability to perform in high-pressured environments while reinforcing her commitment to patient-centered care.

After relocating to North Carolina, Rachel continued her education at Wake Tech while taking on traveling nursing contract roles with Wake Med Hospitals. She later joined BYoung Physical Therapy and The Running PTs advancing from an Administrative role to Referral Coordinator, before ultimately joining the management team in August last year as Patient Experience Director.

Today, Rachel leads the administrative staff across multiple locations, leveraging her clinical insight and experience to drive efficiency and build high-performing teams. She is passionate about strengthening core foundations, optimizing workflows, and is deeply committed to ensuring every patient feels heard, valued, and cared for from their first interaction to their last.

“Outstanding physical therapy and other services to keep you healthy and moving in whatever sport or activity you do. Brandon, Lee, and Erin are the best. Very accommodating hours, some nights and early mornings. Excellent and very clean facility in an easy location. Certified in dry needling and highly effective in using this. Recently added a truly incredible 3D running gait analysis system (with a highly trained physical therapist who specializes in this, Lee) so runners can finally get to the root of their problems by seeing computer generated images at every ankle and with extreme detail. I have been a runner for 30+ years and have always run high mileage. In spite of very few injuries, I plan to have the 3D analysis to help me run faster and to minimize injuries going forward.”

MARY S.